Matrix Management

One of the many challenges I face in my company today is learning how to effectively manage people who are not my subordinates, and who sometimes don't even work in my department. My boss often refers to this skill as "Matrix Management". When he first mentioned the phrase, I was expecting a discussion featuring Keanu Reeves and the blue pill vs. the red pill scenario...but as it turns out, that is not the case.

Back to the real "matrix" issue; I've learned that many times you need other people's resources and/or expertise to aid in achieving a workplace goal of yours, and you simply can't ask of them: "do this please". There needs to be communication between parties that helps foster a working relationship where party B helps party A without anyone's preverbal toes getting stepped on.

The real challenge is when you're able to effectively manage someone who is several pay grades above you. This person may not ultimately be the one you are getting your necessary information from, but if they have one of their direct reports obtain such information for you, then you have still done your job, matrix management wise. The additional challenge lies in how efficient you can be in your efforts, while still adhering to proper office politics. You also don't want to abuse your connections, therefore carefully choosing your "matrix" opportunities wisely can take considerable time. I'm getting better, but have not yet mastered this skill.

In the meantime, I'll continue to supplement my efforts with my charming wit :-) - Adam